Features:
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Art files and P.O’.s may be emailed to info@adspecimages.com. All documents received after 2:00 pm EST will be counted as received on the next business day.
For exact repeat orders within 2 years of original order, there are no set-up charges. Any artwork older than 2 years must be resubmitted. Proofs and therefore proof approvals are required on all repeat orders.
Once your order is processed, proofs will be provided to you (customer) electronically via email. Additional proofs may incur a proof revision charge of $20.00(net) each, plus any additional design time. Proofs are a mandatory part of our production process and cannot be waived. Proof approvals must be submitted before production will begin. All proof approvals received after 4:00 pm EST will be counted as received on the next business day. Production time begins after the proof approval is received.
We are not responsible for errors resulting from copy that was received or approved incorrectly. Customer is responsible for all labor and material costs incurred prior to cancellation and will be billed accordingly. $50.00(G) for cancellation after the graphic proof is provided. Factory is NOT responsible for omitted information on the order.
Due to unavoidable style modifications and enhancements, products of comparable cost and style may be substituted. We reserve the right to withdraw any product offering without prior notification.
For the fastest most efficient artwork processing, please submit art via the Upload link on our website.
All documents received after 2:00pm EST will be counted as received on the next business day.
Graphic dimensions are subject to change without notice. Consult website or contact Customer Service for graphic template. Documents must be created and sent at 100% of final size, print ready and require o file manipulation or additional charges may apply. We reserve the right to make slight alterations in graphics to adapt to our imprinting processes. Some thin lines or small shapes may not reproduce t the thickness or size submitted. Multi-color close-registration imprints are not available on all products.
Lines - Minimum line weight is 1/8” (.125”) at final imprint size.
Fonts - Minimum size 1/4” (30 point) at final imprint size. 1” for Thermal Imprint.
Convert all text to outlines, paths or curves to ensure exact duplication of a typestyle. We reserve the right to delay or reject any order based on the quality of artwork received. Alterations to artwork ill result in a necessary proof approval and may delay production time.
Our normal art set-up charge includes 4 lines of copy, if applicable. If a specific font is required, the name of that font must be noted on your P.O. If we do not have the font, the type will be re-set using standard font or one that matches as closely as possible.
If you would like to match a specific PMS color it must be specified on your P.O. and when sending in artwork. Your artwork will then be optimized through our 4-color processing printing, to resemble our PMS color as close as possible. If your artwork requires a very specific color match, please request a PMS test grid (see below).
For the most accurate representation of print quality and image resolution, we recommend requesting a Test Strip. An 8” x 20” section of the art is printed at 100%. Please state on your P.O. that ou are requesting a Test Strip, so it will be recorded on your order. The first Test Strip is available at no charge, customer to pay freight. Each additional Test Strip is $20.00(G) plus freight.
By submitting order and artwork to the Factory, you (the customer) acknowledge that the use or display of artwork will not violate applicable laws or client restrictions and our Factory is held harmless.
All orders must be prepaid until credit terms are established. We accept Visa & Master Card. All new Customers are required to prepay their first order.
Prices are effective from Jan-1-2024
All products are designed to provide you with a cost effective and durable product. Unless otherwise stated on an individual catalog page, standard hardware warranty is a ‘one year parts and labor’ warranty against defects in material and workmanship. All indoor graphics have a 1 year warranty. All outdoor graphics have a 90 day warranty. Warranties do not cover damage due to accidents, abuse or normal wear and tear. Adspec Images products found to be defective will be replaced or repaired at our Factory’s discretion.
Any damages or discrepancies must be reported within 48 hours of receiving merchandise. Our Factory reserves the right to not honor any claims not reported within 48 hours. Returns will not be accepted after 90 days and cannot be returned without prior authorization. Returns may be subject to a 15% restocking fee. Contact Customer Service for additional Claims/Returns processing information.
Standard Lead Times are listed on the product’s profile and are subject to capacity and inventory levels. Your order will be scheduled within our standard lead times or with Rush Service (if requested). We do our best to meet your customer’s required in-hands deadline. The Factory reserves the right to adjust lead times. Customers will be contacted regarding affected orders.
Production begins upon receipt of: Complete Purchase Order, Payment/Credit Approval, Production-Ready Artwork, and Proof Approval.
Rush Orders are possible and require a prior approval by the Factory. Contact Customer Service for availability.
All documents received after 2:00 pm EST will be counted as received on the next business day. Same-Day Service is not available.
Subtract 1 business day from standard lead time = $75.00(G)
Subtract 2 business days from standard lead time = $125.00(G)
Products are shipped F.O.B. Mississauga ON, or Niagara Falls, NY.
Multiple drop ship addresses are possible. A $5.00(G) fee will be added for each additional address after the first, plus all applicable shipping and handling. Contact Customer Service for the excel document to complete for drop ship addresses.
Random imprinted samples are available. Contact Customer Service for details.
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